Table of contents

scope

Conclusion of contract

Right of withdrawal

Prices and payment terms

Delivery and shipping conditions

Retention of title

Liability for defects (warranty)

Applicable law

Alternative dispute resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC")
Flávia Regina Dos Santos Troppmann, acting under "Santoclay
Handmade" (hereinafter "Seller"), apply to all contracts for
Delivery of goods that a consumer or entrepreneur (hereinafter
“Customer”) with the Seller regarding the goods and services provided by the Seller in his
online shop. The contract is hereby concluded
Inclusion of the customer’s own conditions is contradicted, unless
unless something else has been agreed.

1.2 Consumer within the meaning of these Terms and Conditions is any natural
Person who concludes a legal transaction for purposes that are predominantly
neither their commercial nor their independent professional activity
can be attributed to.

1.3 An entrepreneur within the meaning of these Terms and Conditions is a natural or
legal person or a partnership with legal capacity, which
Conclusion of a legal transaction in the exercise of their commercial or
self-employed professional activity.

2) Conclusion of contract

2.1 The information contained in the Seller’s online shop
Product descriptions do not constitute binding offers on the part of the
Seller, but serve to submit a binding offer
by the customer.

2.2 The customer can order the offer via the online shop of the
Seller's integrated online order form. The
Customer, after placing the selected goods in the virtual shopping cart
and has completed the electronic ordering process, through
Clicking the button that completes the order process constitutes a legally binding
binding contract offer with regard to the items contained in the shopping cart
Goods off.

2.3 The Seller may accept the Customer’s offer within five days,

by sending the customer a written order confirmation or a
Order confirmation will be sent in text form (fax or e-mail), whereby
insofar as the receipt of the order confirmation by the customer is decisive,
or

by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

by requesting payment from the customer after placing his order.

If several of the above alternatives exist, the contract
at the time when one of the aforementioned alternatives
occurs first. The period for accepting the offer begins on the day after
the sending of the offer by the customer and ends with the
Expiry of the fifth day following the dispatch of the offer.
If the seller accepts the customer’s offer within the aforementioned period
does not accept, this shall be deemed as a rejection of the offer with the consequence that
the customer is no longer bound by his declaration of intent.

2.4 When selecting a payment method offered by PayPal
Payment processing is carried out via the payment service provider PayPal
(Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449
Luxembourg (hereinafter: “PayPal”), subject to the
PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full
or - if the customer does not have a PayPal account - under
Validity of the conditions for payments without a PayPal account, available at
https://www.paypal.com/de/webapps/mpp/ua/privacywax-full .
If the customer pays using a payment method selected during the online ordering process,
PayPal payment method, the seller declares that
Acceptance of the customer’s offer at the time the customer
button which completes the ordering process.

2.5 When submitting an offer for the
The contract text will be sent to the seller’s online order form after
Contract conclusion is stored by the seller and sent to the customer after dispatch
of his order in text form (e.g. e-mail, fax or letter)
Any further access to the
The seller does not undertake any modification of the contract text.

2.6 Before submitting a binding order via the
The customer can use the seller’s online order form to
Input errors by carefully reading the information on the screen
recognize the information presented. An effective technical means
For better detection of input errors, the
The browser's magnification function can be used to increase the
is enlarged on the screen. The customer can enter his inputs in the
As part of the electronic ordering process, we will continue to process the usual
Correct keyboard and mouse functions until he clicks the button,
which completes the ordering process.

2.7 The German language is available for the conclusion of the contract.

2.8 Order processing and contact will take place in the
Usually via email and automated order processing. The customer
must ensure that the data specified by him for order processing
E-mail address is correct, so that under this address the
Emails sent by the seller can be received. In particular,
When using SPAM filters, the customer must ensure that all
by the seller or by the person commissioned by the seller to process the order
Emails sent by third parties can be delivered.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the seller’s cancellation policy.

4) Prices and payment terms

4.1 If the product description of the seller
Unless otherwise stated, the prices quoted are
Total prices. VAT is not shown, as the seller
Small business owner in the sense of the VAT Act. If necessary, additionally
Delivery and shipping costs will be charged in the respective
Product description specified separately.

4.2 The payment option(s) will be communicated to the customer in the seller’s online shop.

4.3 When selecting a payment method via the payment service "Shopify
Payments" payment method is processed via
the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal
Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe").
The individual payment methods offered through Shopify Payments are
Customers are informed in the seller’s online shop. To process
Payments Stripe may use other payment services for which
special payment conditions may apply, to which the customer may be entitled.
will be mentioned separately. More information about "Shopify Payments"
are available online at https://www.shopify.com/legal/terms-payments-de .

5) Delivery and shipping conditions

5.1 If the seller offers to ship the goods,
delivery within the delivery area specified by the seller to
the delivery address provided by the customer, unless otherwise
is agreed. When processing the transaction, the
The delivery address specified by the seller during order processing is decisive.

5.2 If delivery of the goods fails for reasons beyond the control of
Customer is responsible, the Customer shall bear the costs incurred by the Seller
reasonable costs incurred. This applies with regard to the costs
for the delivery if the customer has effectively exercised his right of withdrawal
For the return costs, if the right to cancel is exercised effectively,
Right of withdrawal by the customer in the cancellation policy of the
Seller's arrangement in this regard.

5.3 If the customer acts as an entrepreneur, the risk of
accidental loss and accidental deterioration of the goods sold
Goods to the customer as soon as the seller hands the goods over to the carrier,
the carrier or the person otherwise responsible for carrying out the shipment
specific person or institution. If the customer acts as
Consumer, the risk of accidental loss and
accidental deterioration of the goods sold only with
Handing over the goods to the customer or an authorized person
Deviating from this, the risk of accidental loss and
the accidental deterioration of the goods sold even in the case of
Consumers already to the customer as soon as the seller
the forwarding agent, the carrier or the person otherwise responsible for carrying out the
has delivered the goods to a specific person or institution, if the
Customer shall inform the forwarding agent, the carrier or other persons responsible for carrying out the
Dispatch specific person or institution entrusted with the execution
and the Seller has not previously informed the Customer of this person or institution
named.

5.4 The Seller reserves the right, in the event of non-
correct or improper self-supply from the contract
This only applies in the event that the non-delivery
is not the responsibility of the seller and the seller has the necessary
Carefully concluded a specific hedging transaction with the supplier
The Seller will make all reasonable efforts to
to procure the goods. In case of unavailability or only
partial availability of the goods, the customer will be informed immediately
and the consideration will be refunded immediately.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of title

If the seller makes advance payments, he reserves the right to
full payment of the purchase price owed, the ownership of the
delivered goods.

7) Liability for defects (warranty)

Unless otherwise stated in the following provisions,
The provisions of statutory liability for defects apply.
The following applies to contracts for the delivery of goods:

7.1 If the customer acts as an entrepreneur,

the seller has the choice of the type of subsequent performance;

For new goods, the limitation period for defects is one year from delivery of the goods;

In the case of used goods, rights and claims due to defects are excluded;

The limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

7.2 The limitations of liability and shortening of time limits set out above do not apply

for claims for damages and reimbursement of expenses by the customer,

in the event that the seller has fraudulently concealed the defect,

for goods which, according to their usual use, are intended for a
have been used in the building and its defects have caused
have,

for any existing obligation of the seller to
Providing updates for digital products, contracts
for the delivery of goods with digital elements.

7.3 In addition, entrepreneurs are required to comply with the statutory
Limitation periods for any existing statutory
Right of recourse remains unaffected.

7.4 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB),
the commercial obligation to inspect and give notice of defects in accordance with Section 377 of the German Commercial Code (HGB).
If the customer fails to comply with the notification obligations set out therein, the goods shall be deemed
as approved.

7.5 If the customer acts as a consumer, he is requested to
Goods delivered with obvious transport damage to the
to complain to the deliverer and to inform the seller of this
If the customer does not comply, this will have no effect
on his statutory or contractual claims for defects.

8) Applicable law

All legal relationships between the parties shall be governed by the law of
Federal Republic of Germany, excluding the laws on
international purchase of movable goods. For consumers, this
Choice of law only insofar as the protection granted is not guaranteed by mandatory
Provisions of the law of the country in which the consumer
habitual residence is withdrawn.

9) Alternative dispute resolution

9.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for out-of-court
Settlement of disputes arising from online purchases or
Service contracts involving a consumer.

9.2 The Seller is obliged to participate in a
Dispute settlement proceedings before a consumer arbitration board neither
committed nor willing.

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