A. Cancellation policy

Introduction

Consumers are entitled to a right of withdrawal under the following conditions,
Consumer is any natural person who concludes a legal transaction
purposes which are predominantly neither commercial nor
can be attributed to self-employed professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or
a third party other than the carrier designated by you,
have taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (Flávia Regina Dos
Santos Troppmann, Santoclay Handmade, Mortonstrasse 16, 80937 Munich,
Germany, Tel.: +49 15787755391, Email: santoclayhandmade@gmail.com)
by means of a clear statement (e.g. a letter sent by post
letter or email) of your decision to withdraw from this contract,
You can use the attached sample cancellation form
use, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification
on the exercise of the right of withdrawal before the expiry of the withdrawal period
send.

Consequences of revocation

If you withdraw from this contract, we will refund all payments,
that we have received from you, including delivery costs (with
Except for the additional costs resulting from the fact that you
other type of delivery than the cheapest one offered by us
standard delivery), immediately and at the latest within
within fourteen days from the date on which the notification of
We have received your cancellation of this contract. For this
We will use the same means of payment that you used for the refund
used in the original transaction, unless you
unless expressly agreed otherwise; in no event will you
We will be charged fees for this reimbursement. We may reimburse
until we have received the goods back or until you
have provided evidence that you have returned the goods,
whichever is earlier.

You must return the goods promptly and in any event no later than
fourteen days from the day on which you notify us of the withdrawal of this
contract, return or hand over to us. The
Deadline is met if you return the goods before the expiry of the period of fourteen
days.

You will bear the direct cost of returning the goods.

You only have to pay for any loss in value of the goods,
if this loss in value is due to an inspection of the condition,
Properties and functioning of the goods not necessary handling
is due to them.

General information

1) Please avoid damaging or contaminating the goods.
Please send the goods in the original packaging with all accessories
and return it to us with all packaging components. If necessary, use
protective packaging. If you do not have the original packaging
If you no longer have any, please use suitable packaging to ensure
adequate protection against transport damage.

2) Please do not send the goods back to us freight collect.

3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

At

Flávia Regina Dos Santos Troppmann

Santoclay Handmade

Mortonstrasse 16

80937 Munich

Germany

Email: santoclayhandmade@gmail.com

I/we (*) hereby revoke the contract concluded by me/us (*)
Contract for the purchase of the following goods (*)/the provision of
following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of the consumer(s)

________________________________________________________

Signature of the consumer(s) (only if notification is on paper)

_________________________

Date

(*) Delete as appropriate